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Returns and Refunds

We hope that you are pleased with your order.
If for any reason you are not fully satisfied, you can return any purchases within 20 days of delivery date. To return any purchases, shipping fees are at the responsibility of the client.
If the shipping country of the return is outside E.U., there is a probability that you may be required to pay customs duties, fees, taxes, etc by the competent Authorities. Central cannot in any case-control such charges. In such cases, Customers bear the relevant charges. All these additional fees are being deducted from your refund.

Return Conditions

• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached.

• Complete and send by email the Return Form with your purchase and customer information.
Once you receive the approval by email you can send the parcel by using the courier, post or company of your choice.
If you require further assistant don’t hesitate to contact our Customer Service sales@centraleshop.eu

Refunding the purchase

Once the return has been checked by our team, we will refund you as quickly as possible. Please note:

• We refund the total value of the returned items and not the original shipping costs.

• The refund is always credited to the payment method with which the original purchase was made.

• The refund is always credited to the purchaser’s account.

• The time it takes to receive your refund depends on the payment method or your credit card provider.

• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.